Privacy Policy

Last updated: March 24, 2026

1. INTRODUCTION

This Privacy Policy explains how EkoMall Nigeria Limited ("EkoMall", "we", "us", or "our") collects, uses, stores, and protects personal data in compliance with the Nigeria Data Protection Commission and the Nigeria Data Protection Regulation 2019. By using the EkoMall platform, you consent to the collection and processing of your personal data as described in this Policy.

2. DATA WE COLLECT

We collect the following categories of personal data:

  • Customer Data — Full Name, Phone Number, Email Address, Delivery Address, Payment Information (processed via third-party gateways), Transaction History
  • Vendor Data — Business Name, Contact Person Details, Phone Number(s), Business Address (physically verified), Bank Account Details, Product Listings
  • Agent Data — Full Name, Phone Number, Location, Performance and activity records
  • Technical Data — IP Address, Device Information, Browser Type, Usage Data

3. HOW WE COLLECT DATA

We collect data through:

  • User registration forms
  • Vendor onboarding via agents
  • Mobile and web applications
  • Customer interactions
  • Cookies and analytics tools

4. PURPOSE OF DATA PROCESSING

We process personal data for the following purposes:

  • Order processing and fulfillment
  • Vendor verification and onboarding
  • Payment processing
  • Customer support
  • Fraud prevention and security
  • Service improvement and analytics
  • Marketing and promotional communications (with consent)

5. LEGAL BASIS FOR PROCESSING

Under the NDPR, we process data based on:

  • Consent — where you have given clear permission
  • Contractual necessity — to fulfill transactions
  • Legal obligation — compliance with Nigerian laws
  • Legitimate interest — improving our services and preventing fraud

6. DATA SHARING AND DISCLOSURE

We may share your data with:

  • Payment gateway providers
  • Logistics and delivery partners
  • Regulatory authorities where required
  • Internal staff and authorized agents

We do NOT sell personal data. Any data analytics or insights shared are:

  • Aggregated
  • Anonymized
  • Non-identifiable

7. DATA STORAGE AND SECURITY

EkoMall implements appropriate security measures including:

  • Secure servers and encryption protocols
  • Restricted access controls
  • Regular system monitoring

We retain personal data only for as long as necessary to:

  • Fulfill transactions
  • Meet legal obligations

8. YOUR RIGHTS (UNDER NDPR)

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent at any time
  • Object to processing of your data
  • Request data portability

Requests can be made via: support@ekomall.shop

9. COOKIES POLICY

EkoMall uses cookies to:

  • Improve user experience
  • Analyze traffic
  • Personalize content

Users may manage cookie preferences via browser settings.

10. THIRD-PARTY LINKS

Our platform may contain links to third-party websites. EkoMall is not responsible for the privacy practices of such websites.

11. DATA BREACH NOTIFICATION

In the event of a data breach:

  • Affected users will be notified promptly
  • Regulatory authorities will be informed in accordance with NDPR requirements

12. CHILDREN'S PRIVACY

EkoMall does not knowingly collect data from individuals under the age of 18.

13. POLICY UPDATES

We may update this Privacy Policy from time to time. Users will be notified of significant changes.

14. CONTACT INFORMATION

EkoMall Nigeria Limited
Unit 1, T22, Meridian Park Estate II, Sangotedo, Lagos

Email: support@ekomall.shop